Learn more about the ordering process, how to change or cancel your order, and get answers to frequently asked questions about your orders.
To track the status of your order, please use the Track & Trace number you received by email. Go to our Track & Trace page and enter the Track & Trace number to view the current status of your delivery.
We endeavour to process every order within 1-3 days of it being placed.
Shipping is always free. Regardless of the size or weight of your parcel, no additional charges will be applied.
Information about shipping costs, delivery times, shipping options and frequently asked questions about delivery.
After submitting your order, you will automatically receive a Track & Trace code. It may take approximately three working days to receive the Track & Trace code. Please remember to check your spam folder, as our emails may sometimes end up there.
Please note that it may take several working days for the Track & Trace code to become active.
After your order has been processed and shipped, you can expect to receive your products within 6 to 9 working days worldwide.
Policies and procedures for returns, refunds, and exchanges, as well as frequently asked questions.
If you are not satisfied with your order, please contact us at support@temawa.com and describe the problem, if possible with a photo/video. We will respond as soon as possible and work with you to find a suitable solution.
You may return a product within 30 calendar days of receipt. The cost of return shipping is the responsibility of the purchaser. Once approved, the refund will be issued via the original payment method. Please see our return policy for further details.
Yes, there are some exceptions, such as partial refunds for used products, damaged items, or items that are not in their original condition. Please read our return policy for more information.
Information about payment options, security and billing, as well as frequently asked questions.
Your payment details are transmitted via a secure SSL connection and comply with the latest security standards. There is no risk whatsoever in transmitting your data during the entire process. Your security is our top priority!
